Terms of use

Last updated: October 23, 2026

These Terms of Use govern your ("client") subscription to the services of White Rock Company ("White Rock", "we", "us"). By subscribing to the plan on our website, you confirm that you have read and agree to these terms and to our Privacy Policy.

1. The service

White Rock provides, on a monthly subscription basis, a dedicated team that delivers marketing, branding and artificial intelligence services. The Full Plan includes:

• Branding and visual identity;
• Marketing and content production;
• Paid media management for customer acquisition on up to 6 channels;
• Design and integration of AI agents, automations and systems;
• A website or landing page;
• A client area and direct access to the team for progress tracking.

Services are requested through the client area and delivered according to the request queue and the plan's capacity. Paid media spend (ads on Meta, Google, TikTok, etc.) is not included and is paid by the client directly to the platforms.

2. Subscription and payment

The Full Plan costs US$2,300.00 per month, charged on a recurring basis to the card on file through Stripe, our payment processor. Billing occurs every 30 days, starting on the date you subscribe.

If a charge is declined, we may retry it and suspend the services until payment is resolved. Any price changes will be communicated by email at least 30 days in advance.

3. First-week guarantee

If you are not satisfied within the first 7 days after your first payment, email us and we will refund 75% of that payment, no questions asked, and the subscription will be canceled. This guarantee is limited to one per client.

4. Cancellation and refunds

• No long-term contract: you can cancel at any time, with no fees.
• How to cancel: use the "Manage subscription" button in the client area, or email hello@whiterock.company.
• During the first 7 days: you can request the first-week guarantee described in section 3.
• After billing starts: cancellation takes effect at the end of the monthly period already paid. You keep access and services until that date, and you will not be charged again.
• Refunds: because services begin as soon as each period starts, monthly payments already made are not refunded on a prorated basis, except under the first-week guarantee or where required by law.

5. Deliverables and timelines

We aim to deliver the first deliverable within 48 hours of the initial diagnosis. Timelines for other requests vary with complexity and are shown in the client area, which displays the status of each request (processing, accepted, in progress and delivered). White Rock is not responsible for delays caused by missing information, materials or approvals from the client.

6. Ownership of materials

Once the corresponding monthly payments have been made, the materials produced for the client (artwork, copy, source files, websites and automations) belong to the client. Ad accounts and tools must be held in the client's name. White Rock may showcase the work in its portfolio unless the client requests otherwise in writing.

7. Responsibilities

The client is responsible for the accuracy of the information and materials they provide, and warrants that they have the right to use them. White Rock works to generate results but does not guarantee specific sales, lead or revenue figures, which also depend on external factors such as the market, the product and the media budget.

8. Contact

Questions about these terms: hello@whiterock.company. These terms may be updated; the version in effect is always the one published on this page.